Privacy Policy
Effective October 21, 2026
This policy explains how DRIIVE Rentals LLC handles information submitted through the initial rental application, including a photograph of the front of a driver’s license.
Information we collect
We collect the information you provide, including your name, phone number, email address, preferred start date, driving platform, preferred vehicle category, optional message, and a front photo of your driver’s license. We also receive limited technical information needed to operate and protect the website, such as connection information used for security and rate limiting.
How we use it
We use application information to review identity and rental eligibility, verify a driver’s license, respond to the applicant, prevent fraud or misuse, maintain business records, and comply with legal obligations. Submitting an application does not reserve a vehicle or guarantee approval.
Driver’s license photo
The front photo is stored privately with the application and emailed as an attachment through DRIIVE’s email-delivery provider to its dedicated applications inbox. It is not displayed publicly. Access is limited to DRIIVE’s restricted, signed-in owner review area and business email account, and the photo is used to evaluate and document the rental application.
When information may be shared
DRIIVE does not sell applicant information. Information may be processed by service providers that host or secure the website, disclosed when reasonably necessary to comply with law or a valid legal request, or used to protect DRIIVE, applicants, renters, vehicles, and others. If an applicant becomes a renter, relevant information may also be used as permitted by the signed rental agreement and applicable law.
Retention and deletion
Applications are kept in the private website inbox and dedicated business email until DRIIVE deletes them or while they are reasonably needed for application review, business records, dispute prevention, security, or legal compliance. Deleting a website-inbox copy does not automatically delete its email copy. To request deletion, email blan@dri-ive.com. Some information may be retained when required or permitted by law or when reasonably necessary for an active transaction, claim, dispute, or security matter.
AI chat assistant
If you send a message through our optional AI chat, your message and recent conversation context are sent to OpenAI to generate a reply. AI answers may be inaccurate and do not confirm approval, vehicle availability, reservations, insurance coverage, or platform eligibility. Do not enter license information, Social Security numbers, payment information, or other sensitive details in chat. Use the application form for application documents. The website keeps chat history in page memory until you clear it or reload; it does not save chat transcripts in DRIIVE’s application storage or email them. OpenAI may retain data under its applicable API data policies; we request that responses not be stored for conversation history. We retain limited non-content security counters to restrict chat misuse. You may call DRIIVE instead of using chat.
Fleet management and installed app
Our owner dashboard stores vehicle references, assigned renter names or rental references, rental dates, notes, statuses, and tracker references in private website storage. Only the website owner can access these records. When availability syncing is enabled, only category-level available counts and the update time are shared publicly. Trackhawk live location data is not currently connected. Installed-app storage is limited to app icons and a generic offline page; rental applications and owner records are not cached for offline access. Contact DRIIVE to request correction or deletion of rental records, subject to business and legal retention needs.
Security
DRIIVE uses access restrictions and private storage intended to protect applications and license photographs. No storage or transmission method is guaranteed to be completely secure, so applicants should submit information only through the official application and should never place Social Security numbers or payment-card details in the message field.
Your choices
You may choose not to submit the online application and may contact DRIIVE to ask about another application method. You may also request access, correction, or deletion of submitted information by contacting DRIIVE. Requests may require identity verification.
Policy changes
DRIIVE may update this policy as its practices or legal obligations change. The effective date above identifies the current version.
Contact
DRIIVE Rentals LLC
South Florida
786-559-6927
blan@dri-ive.com